Privacy Policy
Privacy & Personal Information
Effective Date: 27 September 2026
Last Updated: 27 September 2026
ER Inc Tech respects your privacy and is committed to protecting personal information entrusted to us.
This Privacy Policy explains how ER Inc Tech may collect, use, store and protect personal information when you visit our website, contact us, request a quotation, use our services or otherwise interact with us.
This Policy should be read together with our POPIA Policy and Terms & Conditions.
ER Inc Tech aims to handle personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who We Are
ER Inc Tech is a South African website design and digital solutions business based in the East Rand area.
Our services include website design, web development, website upgrades, maintenance, optimisation, support and related digital solutions.
For privacy purposes, ER Inc Tech may act as the responsible party in respect of personal information that we collect and process for our own business purposes.
2. Information We May Collect
Depending on how you interact with ER Inc Tech, we may collect information such as:
Contact information
- Name and surname;
- Email address;
- Telephone or mobile number;
- Business name;
- Website address; and
- Other contact details you choose to provide.
Enquiry information
This may include information you provide when requesting:
- A quotation;
- Website design;
- Website maintenance;
- Technical assistance;
- Website upgrades;
- Digital services; or
- Other information about our services.
Client information
Where you become a client, we may process information reasonably required to provide services, communicate with you, administer your account and manage the business relationship.
Technical information
When you visit our website, certain technical information may potentially be collected automatically depending on the website technologies and services we use.
This may include:
- IP address;
- Browser type;
- Device information;
- Operating system;
- Pages visited;
- Approximate usage information;
- Referring website; and
- Technical log information.
The exact information collected depends on the tools and services active on our website.
3. How We Collect Information
We may collect personal information when you:
- Submit a contact form;
- Request a quotation;
- Send us an email;
- Contact us by telephone or another communication channel;
- Become a client;
- Purchase or request services;
- Provide information during a Project;
- Communicate with us about support or maintenance; or
- Browse our website where applicable technologies collect technical information.
We aim to collect information directly from you where reasonably practical.
4. Why We Use Personal Information
We may process personal information for purposes including:
- Responding to enquiries;
- Preparing quotations;
- Providing requested services;
- Managing Client relationships;
- Communicating with Clients;
- Providing technical support;
- Managing website Projects;
- Processing payments where applicable;
- Maintaining business records;
- Improving our services;
- Maintaining website security;
- Preventing misuse or fraud;
- Complying with legal obligations; and
- Sending marketing communications where permitted by law.
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
5. Information Sharing
ER Inc Tech does not sell personal information as part of its ordinary business operations.
We may share information where reasonably necessary with service providers or other parties who assist us in operating our business or delivering services.
Depending on the services being used, these may include:
- Website hosting providers;
- Domain providers;
- Email service providers;
- Website and software providers;
- Payment service providers;
- Technical support providers;
- Cloud or storage providers; and
- Professional advisers.
Where another party processes personal information on our behalf, we aim to take reasonable steps to ensure that appropriate confidentiality and security requirements apply.
POPIA places obligations on operators processing personal information on behalf of responsible parties, including confidentiality and security requirements.
6. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services.
A third-party website has its own privacy practices and policies.
ER Inc Tech is not responsible for the privacy practices of websites that we do not operate.
You should review the relevant third party's privacy policy before submitting personal information to that service.
7. Cookies
Our website may use cookies or similar technologies.
Cookies may be used for purposes such as:
- Website functionality;
- Remembering preferences;
- Understanding website usage;
- Improving website performance;
- Security; and
- Analytics or other services where enabled.
The exact cookies used by the website may change as website functionality and third-party services change.
You can generally control cookies through your browser settings.
Disabling certain cookies may affect website functionality.
8. Marketing Communications
Where permitted by applicable law, ER Inc Tech may communicate with Clients or enquiries about services, updates or relevant business information.
Where consent is required, we will seek the appropriate consent.
You may request that we stop sending direct marketing communications where applicable.
POPIA contains specific requirements relating to direct marketing and the processing of personal information for marketing purposes.
9. Data Security
ER Inc Tech takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, damage, misuse or disclosure.
Security measures may include appropriate access controls, passwords, software updates, backups and other safeguards appropriate to the nature of the information and services involved.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Where a security compromise occurs that triggers applicable legal obligations, ER Inc Tech will take appropriate steps in accordance with applicable law.
POPIA requires responsible parties to establish appropriate safeguards for personal information and contains requirements concerning security compromises.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, comply with legal obligations or protect legitimate business interests.
When personal information is no longer required and there is no legal reason to retain it, it may be securely deleted, destroyed or anonymised where appropriate.
11. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion where applicable;
- Object to certain processing;
- Request restriction of processing in applicable circumstances;
- Withdraw consent where processing is based on consent; and
- Lodge a complaint regarding the processing of your personal information.
POPIA provides data subjects with rights relating to personal information and places conditions on lawful processing.
Requests may be submitted using the contact details below.
12. Accuracy of Information
We aim to keep personal information reasonably accurate and up to date.
You may contact us if information we hold about you is inaccurate, incomplete or outdated.
13. Children's Information
Our services are primarily intended for individuals, entrepreneurs and businesses.
We do not knowingly seek to collect children's personal information unless there is a lawful reason to do so and the applicable requirements have been satisfied.
If you believe that a child has provided personal information to us without the appropriate authority or consent, please contact us.
14. Cross-Border Processing
Some third-party technology or service providers may process information outside South Africa.
Where personal information is transferred to another country, ER Inc Tech will consider applicable legal requirements and take reasonable steps to ensure that the transfer and processing are handled appropriately.
POPIA contains specific requirements concerning certain transfers of personal information outside South Africa.
15. Changes to This Privacy Policy
ER Inc Tech may update this Privacy Policy from time to time.
The latest version will be published on this website and will contain an updated “Last Updated” date.
16. Contact Us
If you have a question about this Privacy Policy or how ER Inc Tech processes your personal information, please contact:
ER Inc Tech
East Rand, Gauteng, South Africa
For information about our approach to POPIA compliance, please also see our POPIA Policy .